Terms and Conditions

Acceptance of Terms

By accessing and using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use the Website.

Eligibility

To use Ibenseena:

• Patients must be at least 18 years old or have consent from a legal guardian.

• Doctors must be licensed healthcare professionals, compliant with the telemedicine and practice laws in their country. Documentation may be requested during registration.

Use of the Website

• Professional Use: The Website is intended for use by healthcare professionals only. You agree to use the Website for lawful and professional purposes.
• Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. You agree to notify us immediately of any unauthorized use of your account.
• Prohibited Activities: You agree not to engage in any activity that may disrupt or interfere with the functioning of the Website, including but not limited to hacking, sending spam, or transmitting harmful code.
  

  Services Offered

  Medical Directory

  Ibenseena provides an international, multilingual directory of verified doctors searchable by specialty, location, language, and availability.

  Appointment Booking

  Patients may book virtual or in-person appointments based on the doctor’s availability. Ibenseena does not guarantee appointment outcomes or availability.

  Secure Messaging

  A secure communication system allows non-emergency exchanges between patients and doctors. It must not be used for urgent care or emergencies.

  Teleconsultation

  If enabled, teleconsultations are conducted via an encrypted video platform. Doctors are responsible for complying with local medical practice and cross-border regulations.

  Document Sharing & Storage

  Patients and doctors may upload or access health documents (e.g., prescriptions, reports). All files are securely stored in compliance with health data protection standards.

  Digital Signature

  Where required, Ibenseena enables electronic signing of medical or legal documents through compliant e-signature technology.

  Payments and Pricing

  Currency and Fees

  Doctors may set their consultation fees. Prices are shown in the local currency or converted where applicable.

  Payment Processing

  Payments are securely processed via PCI-compliant gateways (e.g., Stripe, PayPal). Ibenseena does not store any payment credentials.

  Refunds and Cancellations

  Refund policies are defined by each doctor and visible before booking. Ibenseena is not responsible for enforcing specific refund terms.

Content and Intellectual Property

• Ownership: All content on the Website, including text, graphics, logos, and software, is the property of [Healthcare Professionals Website] or its licensors and is protected by intellectual property laws.
• License: We grant you a limited, non-exclusive, non-transferable license to access and use the Website for your personal and professional use. You may not reproduce, distribute, or create derivative works from any content on the Website without our prior written consent.

Medical Advice Disclaimer

The information provided on the Website is for informational purposes only and is not intended as medical advice. You should not use the information on the Website to diagnose or treat any medical condition. Always consult with a qualified healthcare professional for medical advice and treatment.

User Contributions

• Responsibility: You are responsible for any content you submit, post, or transmit through the Website. You agree not to submit any content that is unlawful, defamatory, or infringing on any third party’s rights.
• License to Use: By submitting content to the Website, you grant us a worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, and distribute your content in any medium.

User Conduct

All users agree to:

• Provide accurate and lawful information

• Respect other users’ rights, dignity, and data

• Use the platform only for its intended healthcare-related purposes

• Not engage in abuse, harassment, impersonation, or fraudulent behavior

• Not misuse, hack, or disrupt the platform

Doctors further agree to:

• Keep their profile and availability accurate

• Deliver services ethically and in compliance with legal standards

• Protect patients’ privacy and health data

Intellectual Property

All content on Ibenseena—including logos, layouts, databases, and code—is the property of Ibenseena or its licensors. No part may be copied, reproduced, or used commercially without prior written consent.

Account Termination

Ibenseena may suspend or delete user accounts if:

• There is a violation of these Terms

• There is suspicious, fraudulent, or abusive behavior

• It is required by law or by medical authorities

Users may also request account deletion at any time, and export their data before closure.

Limitations of Liability

Ibenseena is not liable for:

• Any damages resulting from medical decisions, delayed care, or miscommunication

• Technical failures or service interruptions

• Content shared by users, including doctors

Users assume all responsibility for the use of the platform and their interactions.

Modifications

We reserve the right to amend these Terms. Updates will be published on the platform and notified to users. Continued use after updates constitutes acceptance.

Privacy Policy

Your use of the Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding your personal information.

Messages

This site is intended for healthcare professionals. It is not a medical consultation or referral site.

• Please observe the basic rules of politeness in your messages
• Always look for an answer to your question first: on the site or forum, before opening a new discussion.
• When you open a new topic: always indicate the title of the topic, in line with its content.
• Post only to ask a precise question, give an answer or an enlightened opinion, in relation to the question posed, and advancing the debate.
• If possible, all assertions should be documented or argued.
• When posting your messages: avoid using “chat” vocabulary, do not overuse capital letters, and
  Avoid posting several messages in a row (use the “edit” function instead).  

Disclaimers and Limitation of Liability

• No Warranties: The Website is provided “as is” and “as available” without any warranties of any kind, either express or implied. We do not warrant that the Website will be error-free or uninterrupted.
• Limitation of Liability: In no event shall [Healthcare Professionals Website], its affiliates, or their respective officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website.

Indemnification

You agree to indemnify and hold harmless [Healthcare Professionals Website], its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your use of the Website or your violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.

Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes your acceptance of those changes.

Contact Information

If you have questions about these Terms, contact:

Ibenseena – Legal & Compliance Department
📧 Email: support@ibenseena.com
📍 Address: [Your legal business address]
🌐 Website: [www.ibenseena.com]